What makes a great coach company?
Different coach companies have different ideas as to what makes a great coach company. In our view, it’s the attention to detail, precise timekeeping and skilled drivers that make the difference.
It all starts with the booking. Clear and concise bookings with details at hand give confidence to prospective customers. Next comes the outbound pick-up. There’s nothing worse than waiting for the coach or minibus to turn up. We instruct our drivers to be at the arranged pick up point minutes ahead of time, so they are immediately visible to members of your travelling group. It leaves no room for doubt, for whenever a coach is late the most commonly whispered sentence is ‘I hope its going to turn up!’…not a great way to start!
So, we turn up ahead of time, at the arranged pick-up point, so the next cause for disappointment would be the coach or minibus itself. Our coaches are all modern, of luxury fit and fully maintained to an ‘above expected’ standard. The coaches are thoroughly cleaned between trips, the seats are checked and the coaches are technician checked to ensure everything is as it should be.
Your driver will help you stow away your luggage and show you how everything works (lights, air conditioning etc). He is there not only to drive you but to be your host and to answer any questions you may have.
The next most important aspect of being a great coach company is the drivers conduct behind the wheel. All of our drivers are fully qualified and trained in the smooth use of their vehicles. Routes are planned beforehand to provide you with the shortest, fastest and smoothest route to your destination.
By this stage you will have realised your choice of coach company was a good one…. But the real challenge is on the occasion when things do go wrong!
What if the coach breaks down, what if the coach gets caught in an unavoidable jam? Sometimes these things happen and we have pull out all the stops to ensure you get where you’re going. Should your coach break down, we will send another and get you back on your way in the shortest time possible. If delayed beyond our control, our drivers will contact our depot where our staff will, if necessary, be able to call airports or destinations to let the relevant people know what is happening.
We care that you have a good journey with TK Travel, we care that you get where you need to go on time, in a safe and timely fashion. We care that you think of us as one of the best coach companies you will ever have used, and to achieve all that, we have to refer to our initial statement…
It’s our attention to detail, precise timekeeping and skilled drivers that make all the difference.
If you have any queries regarding a possible trip with our coach company, whether it be an airport transfer, coach trip or coach tour, taking a party to a business seminar, wedding or other function, just contact us and we will provide the information you require in a clear and informed manner, the all important first stage!